Making it easy for customer

We miss the meter reading today – where every 3 month, ESB, the electricity supply company will send someone  to read the meter at your residence.

Fortunately, you can submit your own reading at www.esb.ie. The website has a page on “How to read your meter” to assist you.().

I was expecting a link to a from to submit my meter reading. The link is not there and you have to hit the “Back button” on your browser to find it.

Finally, you came to this page and are advise to get ready:

• Name on account
• Your account number
• MPRN
• Meter number
• Meter reading

Then you have to go in front of the meter which is away from your study desk and take down

• Meter number
• Meter reading

For a moment, you might struggle to tell what the different between Meter Point Reference Number (MPRN) and Meter Number. I thought they refer the same thing. In fact, it not.

Once you manage to find the Meter Number , (which is not easy for me) you go back to your PC and put in

• Name (found on Customer Supply bill)
• Account number (found on Customer Supply bill)
• MPRN (found on ESB Customer Supply bill)

Of course, you lucky if your neatly filled bill is beside your study desk all the time.

What they can do to make it easy

ESB would make it easier if they just ask three information found on the Customer Supply bill

• Name
• Account number
• MPRN

and do away the Meter Number.

I doubt anyone will be generous to input other people meter reading on your own account.

One more thing

After the whole process, you have this lingering feeling whether you have do it correctly. I suppose next time I going to make sure we do not miss the meter reading.